Returns & Exchanges

At Premium Appliances Southampton, we want you to be completely satisfied with your purchase. If your appliance is not the perfect fit for your home, you can return it within 30 days of delivery for a refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our Southampton customer service team via email or telephone with your order number and reason for return to receive a Return Authorization code.

• 2.
  Prepare the Appliance

  Ensure the appliance is clean, disconnected, and securely placed back in its original packaging with all included manuals, accessories, and components.

• 3.
  Schedule Collection

  Once approved, we will coordinate a professional collection from your property or provide instructions for dropping off smaller appliances at our local warehouse.

• 4.
  Inspection and Refund

  Our technicians will inspect the unit upon arrival; once verified, we will process your refund or store credit back to your original payment method within 5-7 business days.